Shipping

About Shipping

Last updated: 25 May 2026

ALTRA VOLTA ships premium womenswear orders placed through https://altravolta.de.

1. Shipping destinations

We currently serve customers in Germany, Austria, and other locations shown as available at checkout. Availability may vary by product, destination, and carrier service.

2. Processing times

Orders are usually processed after payment confirmation. Processing times may vary during launches, sales periods, holidays, or high-volume periods.

3. Delivery estimates

Estimated delivery times and shipping costs are shown at checkout before you place the order. Delivery times are estimates unless expressly stated as guaranteed.

4. Shipping costs

Shipping costs depend on the delivery destination, carrier, and order value. The total shipping cost will be displayed at checkout before payment.

5. Customs, duties, and taxes

For deliveries within the EU, applicable VAT is handled according to the checkout information. For destinations outside the EU, customs duties, import taxes, or local charges may apply and may be the customer’s responsibility unless stated otherwise.

6. Tracking

Where tracking is available, you will receive tracking information by email after dispatch.

7. Delivery issues

If your parcel is delayed, lost, damaged, or marked as delivered but not received, contact us at support@altravolta.de with your order number.

8. Incorrect address

Please ensure your shipping address is complete and accurate. We are not responsible for delays caused by incorrect or incomplete address information provided by the customer.