GDPR Privacy Policy

Privacy Policy / GDPR

Last updated: 25 May 2026

This Privacy Policy explains how ALTRA VOLTA processes personal data when you visit or shop at https://altravolta.de.

1. Controller

Controller: ALTRA VOLTA
Email: support@altravolta.de
Phone, English-speaking: +30 216 00 46359

2. Personal data we process

Depending on how you use our store, we may process:

identity and contact data, such as name, billing address, shipping address, email, and phone number;
order and transaction data, such as products purchased, order number, payment status, returns, refunds, and customer support history;
technical data, such as IP address, browser, device information, cookie identifiers, and website usage data;
marketing data, such as newsletter preferences and consent records.

3. Purposes and legal bases

Purpose	Legal basis
Process and deliver orders, payments, returns, exchanges, and customer service.	Contract performance and pre-contractual steps.
Meet accounting, tax, consumer law, and legal record obligations.	Legal obligation.
Prevent fraud, secure the website, and protect legal rights.	Legitimate interests and/or legal obligation.
Send newsletters or marketing messages.	Consent, or legitimate interests where legally permitted.
Use analytics and marketing cookies.	Consent where required.

4. Recipients and processors

We may share personal data with service providers that help operate our store, including Shopify, payment providers, shipping carriers, IT providers, email and marketing platforms, analytics providers, fraud-prevention providers, accountants, legal advisers, and public authorities where required by law.

5. International transfers

Some providers may process data outside the European Economic Area. Where this happens, we rely on appropriate safeguards such as adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms.

6. Retention

We keep personal data only for as long as necessary for the purposes described above, including order fulfilment, customer support, legal claims, and tax/accounting obligations. Cookie consent records and marketing preferences are retained as needed to demonstrate compliance and respect your choices.

7. Your GDPR rights

Subject to legal conditions, you may have the right to access, correct, delete, restrict, or receive a copy of your personal data, object to certain processing, and withdraw consent where processing is based on consent. You may also lodge a complaint with a competent data protection authority.